Frequently Asked Questions
Everything you need to know about your academic essentials.
When will my textbooks be ready for pickup?
Orders for in-stock items are typically processed within 24 to 48 business hours. You will receive a notification email once your order is ready for pickup at our designated service desk.
What is your return policy for course materials?
Textbooks can be returned for a full refund within the first week of classes, provided they are in their original condition and accompanied by a valid receipt. Digital access codes must remain unredeemed.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of the items.
Can I sell my used textbooks back to the store?
We host a textbook buyback program at the end of every semester. Prices are determined by current market demand and the condition of the books.
How do I ensure I am buying the correct edition for my class?
We recommend searching by the 13-digit ISBN listed on your course syllabus. Our website also allows you to search by department and course number to see exact requirements provided by faculty.
What payment methods do you accept?
We accept all major credit cards, campus debit cards, and authorized financial aid vouchers for eligible student purchases.